Returns & Remakes

We want the kit you receive to fit and look right. Here is how cancellations, remakes, returns and refunds work. This policy is part of our Terms of Service.

Custom-cut kits are made to order

Tint kits are cut to the vehicle, coverage, material and shade you select, so they cannot be resold or restocked. Once production or cutting begins, custom kits are final sale for change-of-mind returns. Please double-check your vehicle and selections before checking out.

Cancellations

Contact us as soon as possible with your order number. If we receive your cancellation before production begins, you get a full refund. Once production has begun we cannot guarantee cancellation, because the film has already been committed to your vehicle.

Reporting a problem — 30 days

Report any issue within 30 days of delivery if your kit arrives damaged or defective, is materially incorrect, is cut wrong, is missing a piece, or is the wrong item. We may ask for reasonable photos or documentation of the product, the pieces and the packaging so we can diagnose it and make it right.

If the problem is on our end

At no cost to you, we will provide an appropriate remedy — a remake or replacement, a corrected piece, or a refund — depending on the circumstances. This covers:

• a kit cut for the wrong vehicle or that does not match what you ordered,
• an incorrect cut or pattern error,
• missing pieces,
• film that arrives creased, torn or otherwise damaged in shipping,
• a manufacturing defect, and
• material or shade that does not match the listing or your order.

If the selection was incorrect on the order

Choosing the wrong vehicle, trim, coverage or shade, or simply changing your mind, is not an error on our end. After production begins those orders are not normally refundable. Reach out anyway — depending on timing and the situation we may be able to help.

Installation

These are do-it-yourself kits, and we cannot replace film that was damaged solely through improper installation. If a defect in the product or an incorrect cut supplied by us caused or materially contributed to the problem, that is covered under our remake policy above.

Non-custom accessories

Install kits, cleaners, tools and similar non-custom items can be returned unused and unopened within 30 days of delivery for a refund of the item price, unless the listing marks the item final sale or non-returnable. For change-of-mind returns you pay return shipping. If the item was incorrect, damaged or defective, we pay for or arrange reasonable return shipping when a return is needed.

Authorization is required first

Please contact us before sending anything back. Returns must be authorized in advance; if a physical return is needed, we will provide the return instructions and the return address with your authorization. Unauthorized returns may not be processed.

Refunds

Approved refunds go back to the original payment method when practicable. We process refunds promptly after approval and, where a return is required, after we receive and inspect the item; how quickly the money appears depends on your bank or payment provider. Original shipping charges are not necessarily refunded on change-of-mind returns unless the law requires it. If the order was incorrect, damaged or defective, you will not be charged for our error.

Marketplace orders

Orders placed through Amazon, eBay or another marketplace are also subject to that marketplace's return and refund policies, which may give you additional or different rights. Where the marketplace requires it, start your return or claim through that marketplace, and to the extent its rules provide greater protection, those rules control.

Your statutory rights

Nothing in this policy limits consumer rights that cannot be waived under applicable law.

Contact

Email hello@stellartinting.com or call (352) 419-3589. See also our Privacy Policy.